ClaimsPath
Castek’s ClaimsPath is a claims communication and management platform that allows insurers to automate and streamline claims handling processes with increased service provider management via the Internet. By coordinating the flow of information and decisions between claims adjusters, service and product providers in real-time, ClaimsPath offers insurers new opportunities to control the costs of claims processing and severity, to enhance customer service levels, and to provide management with real-time information.;ClaimsPath can be fully integrated into an insurer’s existing policy and claims systems, or with Castek’s Insure3 family of products, extending the communications capability of traditional claims systems beyond the boundaries of the insurance company. For multiple lines of business, from the first notice of loss to the final receipt and approval of supplier invoices, ClaimsPath is a proven tool that connects all service providers involved in the claims resolution process.
Features
- » Adjuster Workbench
- » Supplier Management
- » Adjuster Staff Management
- » Portal
- » Easy to integrate and implement
- » Greater than 15 Customers
French,
English
Supported Technologies
Windows 95/98/ME,
Windows XP/2000/NT
Visual Basic (VB)
Software, Open Source, Web-Based (Browser)
Click on a technology to view similar products within this category.
Pricing
Other
insurance@castek.com
1-866-9CASTEK
ClaimsPath is sold on a license and services basis.
Resources
Additional Product Information
ClaimsPath is a server-based, internet-accessed hosted or licensed application that facilitates the buying, selling and management of goods and services required to settle a P&C insurance claim within a framework of good claims management. All communications are conducted over the Internet.
The initiator of a claim, (adjuster, broker, vendor, etc.), creates assignments (e.g. arranges a rental car or auto damage repair, finds a property replacement source, arranges for a construction repair contractor) and sends those assignments to the appropriate supplier participants. Supplier participants, in turn, provide the adjuster with information and assignment status so that the adjuster can manage the entire claim process within ClaimsPath. Information flowing between the adjuster and the supplier may be in the form of specific ClaimsPath formatted data fields, or in the form of attached documents such as images, data extracts from third party programs specific to the supplier industry, word processing documents, and other similar documents. Data collected as a result of the claims process is stored for retrieval in the form of management reports and can be transferred into the insurance company’s claims system.
ClaimsPath Benefits
ClaimsPath overlays the online procurement of goods and services with good claims management, allowing adjusters and suppliers to participate in collaborative commerce, while maintaining the proper balance between procurement efficiency and good claims decision making.
By coordinating the flow of information and decisions between adjusters and service providers in real-time, ClaimsPath offers you new opportunities to control the costs of claims processing while enhancing customer service levels.
ClaimsPath enables insurers to achieve very rapid return on investment – with measurable benefits realized in as little as 90 days.
Improved Claims Efficiency
Fewer phone calls. Fewer faxes. Less paper. Consistent information delivered and available when and where needed, without being keyed and re-keyed. The ClaimsPath real-time point and click process increases available time and reduces costs. All participants in the process have access to the same information at the same time. Communication between parties is not impeded by missed calls or busy signals. Work is accomplished with much greater efficiency, resulting in a significant increase in adjuster capacity.
Reduced Claims Severity
ClaimsPath supports your corporate service provider programs, enabling more volume to be driven to the suppliers of your choice. ClaimsPath actively monitors and measures supplier commitments and adherence to corporate service guidelines, resulting in decreased cycle times and reduced claim severity.
Enhanced Management Information
ClaimsPath improves your ability to monitor product quality and service. Timely and accurate reports compare service by supplier and adjuster, relative to expected and agreed upon service levels. Claim process bottlenecks are easily identified. Training programs can be targeted to specific individuals. Management now has the tools to improve the overall efficiency of their claims service supply chain.
Improved Customer Service
Each and every customer is important to your business. The speed and efficiency of ClaimsPath, with claim progress and information available from anywhere at any time helps you maintain a high level of customer satisfaction.
Quick Implementation at Minimal Cost
ClaimsPath is available as a hosted software solution that requires less IT disruption and support than a full in-house system implementation. We run the software for you. The benefits of ClaimsPath are available to all participants immediately. Minimal training is required, as ClaimsPath was designed by and co-developed with senior industry claim experts. ClaimsPath intuitively follows the claim workflow, allowing adjusters and suppliers to work with on-line equivalents of the forms that they use in their everyday claim process.