Insure3 Claims
Insure3 Claims is a business application for the full range of commercial and personal lines, which automates Claims processing activities throughout the entire claims lifecycle, from First Notice of Loss (FNOL) through assignment, adjudication, settlement and recoveries.;Insure3 Claims focuses on two key drivers: Cost Reduction and Customer Loyalty. The axis of the Insure3 Claims application revolves around radically improving the insurance customer’s claims experience and having bottom line impact by drastically reducing all aspects of the Insurer’s costs associated with Claims processing and payments.
Features
- » Designed by Insurance Companies
- » Highly Efficient Processing
- » Browser Based
- » n-tier Architecture
- » Fully J2EE
English
Supported Technologies
MVS(OS/390),
Windows 95/98/ME,
Windows XP/2000/NT
IBM DB2,
Microsoft SQL Server
Java,
XML
Software, Open Source, Web-Based (Browser)
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Pricing
Other
insurance@castek.com
1-866-9CASTEK
License and Services based pricing
Resources
Additional Product Information
Working in close partnership with leading insurers has helped Castek to understand the challenges and opportunities facing the claims department in striving to ensure high levels of customer satisfaction while containing costs.
The result of the Insure3 Claims feature set for the insurance carrier includes:
-Elimination of redundant, manual processes.
-Definition of well-structured workflow
-Reduction in labor and training costs.
-Delivery of superior customer service.
-Realization of improved customer satisfaction and loyalty.
-Reduction in indemnity expenses and settlement costs
-Achievement of profit improvement goals
Insure3 Claims is a browser-based, thin-client application that offers 100% end-to-end coverage of claims processes, ranging from incident reports, to payments and recoveries, and finally to the closure of the claim file. The solution’s customer centric model centralizes all claim information related to a particular insured, claimant, or other party related to the claim, such as attorneys or medical providers. The customer-centric focus and flexible data-entry path provides an ideal solution for insurance professionals at every stage of the claims life cycle.
The application comprises a multi-tiered architecture with a separate, interchangeable Web-based interface. The application layer is rules-driven, meaning that you can easily configure various features such as adjuster and task assignment, security, and authorization.
Insure3 Claims has been developed with standardized XML interfaces, and as a result can be integrated with Insure3 Policy and Customer modules, or can operate independently with the carrier’s existing legacy system or third party policy applications.
The Insure3 suite offers an insurance business architecture and component-based technology that introduces an entirely new value proposition to core insurance business handling capability, that being to simultaneously reduce costs and improve service to your clients.
Being built from the ground up using advanced technology and open standards, such as Java, XML, web services, and ACORD ensures that Insure3 Claims can effectively support advanced business practices such as collaborative claim management and increased self-service opportunities for policy holders, agents and service providers, while giving carriers more flexibility in deploying the system in their IT environment.
COST REDUCTION
Insure3 Claims provides users with quick and easy access to loss information, eliminating the need for them to sift through numerous paper files to respond to claim inquiries. Insure3 Claims provides an intuitive web-based user interface, allowing claims handlers to easily access a well-organized view of both summary and detailed claim information. The one-click, two-click navigation ensures that users consistently have information at their fingertips. The solution also allows for use of new interaction channels such as agent and consumer self service via the Internet, greatly reducing call center costs and improving communication among all parties involved with the claim file.
Insure3 Claims addresses common processing inefficiencies including redundant manual data entry processes and batch intensive processing environments that create real-time data access issues. This enables insurance carriers to realize expense reduction through increased automation of the claim process. The solution is designed to improve handler productivity by bringing together the full picture of claim information online and automating routine low value tasks, while keeping track of important dates and follow-up activities.
CUSTOMER LOYALTY
After the initial sale of a policy, claims processing is the most significant component of customer relations for an insurance company, making claims customer service a key point of differentiation among Insurers.
The quicker resolution of a claim resulting from improved workflow and coordination translates into lower expenses and improved customer loyalty. The increased efficiency not only ensures a positive customer experience but also results in enhanced brand equity, a natural benefit of improved service in the claims handling process.
Insure3 Claims includes a broad scope of features that enable the user to provide a superior level of customer service. It also enables various external users to access the system for hassle-free claims resolution.