NightFire CustomerExpress
NightFire CustomerExpress software is a packaged service ordering system for broadband services such as DSL. It automates the pre-qualification, service selection, sign-up, and order management process for CLECs and ILECs, Internet Service Providers (ISPs), and other resellers of broadband services.
English
Supported Technologies
Solaris/Sun OS,
Windows XP/2000/NT
Software
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Pricing
- Unspecified -
info@nightfire.com
510-649-2188
Additional Product Information
NightFire CustomerExpress software is a packaged service ordering system for broadband services such as digital subscriber lines (DSL). It automates the pre-qualification, service selection, sign-up, and order management process for Competitive and Incumbent Local Exchange Carriers (CLECs and ILECs), Internet Service Providers (ISPs), and other resellers of broadband services. ;;CustomerExpress is the only product available that provides web-based, self-service, ZeroTouch ordering of broadband services, making it easier for network providers to deliver their broadband services and for resellers (such as ISPs reselling DSL service) to obtain broadband services from their choice of network providers. ;;CustomerExpress is a cost-effective solution that scales with your business to support new product offerings and geographic expansion-critical factors for CLECs and ISPs to be able to retain their existing business while expanding their coverage areas. ;;Automating Service Management;;The explosive growth of broadband technology demands that service providers get services to market quickly, operate at peak effectiveness, and provide excellent customer service in order to succeed. ISPs and other broadband service resellers must have a broadband service management platform that allows them to work with multiple network and service providers, quickly add and modify services, change service offerings and business policies, and grow their customer base without interrupting service or replacing or reprogramming their underlying structure. Automating service management with NightFire helps service providers achieve these goals. ;;CustomerExpress gives you:;;The industry's best DSL pre-qualification system using the latest technologies ;Productized interfaces to DSL providers nationwide using NightFire SupplierExpress for DSL software, enabling DSL retailers to seamlessly offer the widest possible geographic coverage ;Out-of-the-box workflows and service definitions for DSL pre-qualification and ordering, which are fully customizable using XML to precisely fit your business needs ;Automated order, acknowledgement, confirmation, completion, and jeopardy processes ;Fully brandable HTML-based web interfaces that can be deployed over the Internet so you can reinforce your identity with your customers ;The ability to track status of orders, services, and accounts ;Easy integration with NightFire SupplierExpress and other Operations;Support Systems (OSS) applications including inventory, billing, and provisioning systems ;;CustomerExpress includes:;;A Web-enabled GUI to allow customers or service providers to place orders through a branded HTML interface ;An application server that manages synchronous interactions with thin web clients ;An order workflow engine that creates and manages business processes using plug-in performers for maximum customizability ;An open API and Router-based on XML over CORBA that can be easily integrated with commercial or proprietary customer care, billing, and provisioning systems ;Pre-built reports as well as the ability to create custom reports using off-the-shelf tools such as Crystal Reports ;;CustomerExpress is modular, extensible, and based on major standards including Java, XML, the Common Object Request Broker Architecture (CORBA), and SQL (Oracle7 and Oracle8). ;;CustomerExpress is suitable for resale-oriented and facilities-based broadband service providers in the U.S. Internationalization and localization is planned for future product releases.