Vivaldi
The VIVALDI software suite enables companies to move to a Zero Inventory/100 Percent Visibility business model by replacing inventory with information to speed the movement of goods through the supply chain. The VIVALDI suite combines the capabilities of customer relationship management (CRM), advanced order management, and supply chain execution.
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Supported Technologies
OS/400,
MVS(OS/390),
Netware,
OS/2 Warp,
Windows 95/98/ME,
Windows XP/2000/NT ,
AIX,
HP/UX,
Silicon Graphics IRIX,
Linux,
Solaris/Sun OS
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info@im.se
1-856-793-4400
Additional Product Information
Industri-Matematik's Vivaldi is a complete suite of fulfillment and customer service applications for e-commerce. Vivaldi provides companies with the high-powered fulfillment and service solutions needed to handle the complex, pull-driven logistics; high transaction volumes and rigorous demands for customer responsiveness found in e-business. ;The Vivaldi suite is built upon Industri-Matematik's proven strengths in complex logistics, pull-driven customer fulfillment, high volume order management, in-depth customer profiling and customer relationship management. It utilizes an innovative messaging and integration architecture to foster greater collaboration and coordination between trading partners. This enables 100 percent visibility of real-time inventory availability, pricing, fulfillment costs and preferences on the basis of individual order lines, products and customers. ;Fulfillment and customer service are the defining sucess factors in this new environment. They are the differentiators between those companies that will win and lose - both customers and profits. ;Vivaldi combines the most advanced functionality available in Advanced Order Management, Supply Chain Execution and Customer Relationship Management to offer complete support for fulfillment and customer service processes in more agile, higher-performance business models. ;The solution gives organizations the ability to manage customers through all your revenue generating business processes - from the time you develop relationships with customers, through the capture and fulfillment of their orders, all the way to the time you provide them with customer service. All of these capabilities are wrapped around a comprehensive view of the customer. This feature enables Vivaldi to make detailed marketing, fulfillment and transaction information available in all customer interactions. ;By connecting critical back-end processes with customer-facing "front office" applications, Vivaldi helps companies achieve truly sustainable differentiation by:;Increasing customer responsiveness ;Improving collaboration between customers, suppliers, distributors, and other partners and processes ;Responding to the complex logistics challenges posed by more demanding, global customers ;Reducing inventories and moving products more quickly through supply networks ;Making it possible to adapt quickly to new revenue channels ;Providing total visibility of customers and the supply chain ;Increasing profitability