The Made2Manage Enterprise Business System
The Made2Manage Enterprise Business System is a comprehensive package of software, services, and support designed to help manufacturers achieve ongoing business process improvements. Manufacturers in such industries as industrial and commercial machinery, fabricated metal, electronics, and medical devices and instrumentation rely on the Made2Manage Enterprise Business System to manage their daily operations. Built on the Microsoft technology platform, the Made2Manage Enterprise Business System includes enterprise resource planning (M2M ERP), supply chain management (M2M SCM), customer relationship management (M2M CRM), business intelligence (M2M BI), and Web-based business collaboration applications. For more detail on the features within the Made2Manage Enterprise Business System, please review the product information below:
Made2Manage Enterprise Resource Planning (M2M ERP)—the M2M ERP system is the easy-to-use, flexible application that integrates data from across your entire organization to improve communication, enhance visibility and execute all of your operations.
Made2Manage Supply Chain Management (M2M SCM)—M2M SCM applications, including our MRP system, help you optimize resource usage and maximize overall operational throughput. Get more production from your available resources and improve on-time delivery.
Made2Manage Customer Relationship Management (M2M CRM) —M2M CRM applications help you attract and retain more customers, generate more qualified prospects, carefully manage sales opportunities and provide responsive customer support.
Made2Manage Business Intelligence (M2M BI) —M2M BI tools help you analyze your data and gain rapid access to key business metrics. With M2M BI, you'll gain increased visibility into your operations and make informed decisions.
Made2Manage Business Collaboration (M2M VIP and M2M EDI-XML)—M2M VIP helps you harness the power of the Web to enhance customer and supplier relationships and reduce costs. M2M EDI-XML enterprise integration services automate communication between your Made2Manage business system and other business systems or trading exchanges, thereby streamlining your supply chain.
Click on an image to view a larger version.
Features
- » ERP functionality - accounting, production, materials management, customer order management
- » Advanced planning and scheduling
- » CRM
- » Business Collaboration
- » Highly customizable
- » Reporting
- » Business intelligence
Spanish,
English
Supported Technologies
MS Windows Mobile 2003,
MS Windows Server 2003,
Windows 95/98/ME,
Windows CE,
Windows XP/2000/NT
Microsoft SQL Server
C# (C Sharp),
C/C++,
VBScript,
VB.net,
HTML,
Visual Basic (VB),
XML
Software, ASP Hosted
Click on a technology to view similar products within this category.
Pricing
Users (# of seats)
salesinfo@made2manage.com
(800)626-0220
Undisclosed
Resources
Press Releases
Access the latest news issued from Made2Manage Systems, as well as our extensive press release arch...
Additional Product Information
Made2Manage Systems provides manufacturers like you with easy-to-use, high-quality solutions that are tailored to specific manufacturing industries. These solutions improve operational efficiencies, customer satisfaction and financial performance while helping manage your business growth. Unlike other ERP vendors that focus on technology fads, Made2Manage delivers ongoing value to our customers by enabling them to achieve continuous business process improvements.
The Made2Manage Systems approach to delivering ongoing customer value extends throughout our entire organization. From product development and support to professional services and account management, Made2Manage Systems continues to refine our customers’ expectations of what a software company can do for them. To gain a better understanding of the Made2Mange customer experience, examine our approach and get ready to raise your own expectations.
Product Development Strategy
Made2Manage Systems focuses 100 percent of its product development efforts on the needs of our customers. We listen closely to customer input and offer many forums for providing input on product development including:
• Helping define best practices for product definition.
• Access to our M2M Expert support site to directly request changes and/or enhancements.
• Beta testing opportunities.
• Participation in user group meetings with Made2Manage product experts.
Made2Manage Systems strives to minimize our customers’ business disruption. Therefore, we will not pursue technology trends simply for “the sake of technology.” Such policies often lead to business disruption and expensive, forced software migrations for the customer. In contrast to other ERP vendors, Made2Manage has no plans to combine separate products into one universal application. Software companies that choose to stitch together incompatible products must divert significant research and development (R&D) resources away from their customers’ needs—resulting in less functional depth and additional hardware and training costs for their clients. As a Made2Manage Systems customer, you will receive ongoing support and a long-term commitment to your existing product—thus minimizing your investment risk.
R&D funds are directed to serving a highly targeted set of manufacturing industries. In other words, Made2Manage Systems invests R&D on product enhancements that our customers care about. Although Made2Manage Systems serves customers in numerous manufacturing sectors, the majority of our customers fall within a handful of key industries. The company has unique vertical expertise in such industries as:
• Industrial machinery
• Plastics
Made2Manage Systems releases new products only after stringent quality metrics have been achieved. At Made2Manage Systems, delivering a quality product with the robust functionality to meet our customers’ needs takes priority over meeting an arbitrary target release date. Since product development decisions are not governed by the needs of the sales team, we are not under the same pressures as other software vendors that may rush applications to market and sacrifice quality in the process. Because we take the time to fully scope out customer requirements, build deep functionality, and thoroughly beta-test our products, Made2Manage customers receive more reliable software.
Direct Service and Support
Made2Manage Systems offers the most comprehensive set of services and support to ensure success before, during and after your implementation. From the moment you become a Made2Manage customer, we never stop working for you. You benefit from our experience in implementing more than 1900 software systems. Our experienced consultants:
• Use proven implementation methods to help you minimize disruption and reduce the time it takes to go live with the Made2Manage product.
• Work with you for as long as needed to ensure that you are truly ready to go live.
• Are closely evaluated on their ability to implement your system to your satisfaction—not on how many systems they implement per year.
As part of our standard maintenance offering, Made2Manage customers have unlimited access to education via M2M University. We recognize the critical role that training plays in helping you get the most out of your system. As a result, the depth and breadth of our course offerings are unrivaled in the industry. To help our new customers make a smooth transition to the Made2Manage product, we offer:
• A unique course curriculum that is tailored to your specific business processes.
• Courses that are conveniently structured to minimize travel expenses and downtime.
• Education as part of your annual maintenance renewal contract after the first year.
As the architects of the system, Made2Manage Systems is uniquely qualified to swiftly resolve customer inquiries. Made2Manage product experts deliver year-over-year value by directly supporting our products and services. Made2Manage Systems is deeply vested in your success. Working in concert with developers, the support staff captures customer feedback and identifies areas for continuous product improvement. By comparison, some vendors outsource their support responsibilities to resellers that are less committed to their products and have little contact with product development. The end result for customers includes less product value over time and slower response times on customer inquiries.
The Made2Manage approach to customer support has established the company as a leader and innovator within the software industry. In fact, our customer support site, M2M Expert, is recognized as a leader in providing Web-based support. M2M Expert features:
• An expansive knowledgebase for quick resolution of customer queries 24/7.
• Online case management.
• Interactive consulting.
• M2M University classes.
Whether customers submit support cases via the Web or call our support hotline, inquiries are routed to analysts with specialized systems expertise and manufacturing experience.
A full complement of professional services is available from Made2Manage Systems to help you gain continuous system value. Made2Manage implementation consultants average more than 15 years of experience in the software and/or manufacturing industries and have implemented hundreds of software systems over the course of their careers. Your implementation consultant will be with you from the initial planning phases to your go live date (and beyond) to ensure your success. As you continue to refine your business performance over time, the following professional services are available to help you receive ongoing value:
• Report writing.
• Business process consulting.
• Functional tune-up services.
Proactive Account Management
Unlike many vendors who seem to “disappear” after implementation, our customer account managers (CAMs) are committed to maintaining an ongoing dialogue with you. Made2Manage CAMs proactively contact customers to ensure their satisfaction, identify needs and offer software, professional service and support solutions that provide ongoing business value. CAMs gain a strong understanding of our clients’ operations and can make recommendations that will lead to continuous business process improvements. Customers benefit from having one primary point of contact, a dedicated CAM, to manage all aspects of their relationship with Made2Manage Systems. Too often, vendors provide only reactive responses from different departments across their organizations and resellers—making it difficult for you to get answers. The Made2Manage customer account management process is designed to manage your concerns with great care.
Ongoing Value
Our customers’ success is the driving force behind everything we do at Made2Manage Systems. By delivering ongoing value to our customers, Made2Manage Systems is raising the standards by which all software vendors are judged. If you are ready to demand more from your software vendor—more input, better product quality, targeted development, responsive support, tailored professional services and proactive account management; then it’s time to take a closer look at the business process improvement specialists—Made2Manage Systems.