Microsoft CRM
Customer Relationship Management, is a Microsoft software solution package, which uses Microsoft .NET-connected technologies to automate day-to-day tasks for users.
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Features
- » Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications.
- » Works tightly with Microsoft Office Excel so businesses can make decisions on the fly
- » Improves operational efficiency through the standardization and streamlining of processes
- » Works the way your business works with point-and-click system customization
- » Gives the right information to the right people
- » Integrates with your existing systems to help break down information silos
- » Enhances offline communications so everyone can be productive regardless of location
Supported Technologies
Software
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Pricing
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Resources
Many Businesses
An unmeasureable amount of companies use CRM. They can use it by either developing new programs/sof...
Additional Product Information
CRM, better known as Customer Relationship Management, is a Microsoft software solution package, which uses Microsoft .NET-connected technologies to automate day-to-day tasks for sales, customer service (Help Desk), field service, call center, and marketing professionals.
By putting CRM to use for your company, you will be provided with unrestricted management for all business critical data, allowing you to have better control and become more aware of your business operations by tracking each decision made, as well as everyone on your team involved with closing the sale. CRM also offers business owners a single solution to manage your prospects and customers. CRM even gives business owners the option of more conveniently and easily managing your time with its daily and weekly planners and outline reviews. Managing your custom templates to easily merge faxes, letters, or e-mails is yet another feature that is given to you by CRM.
You may refer to the website listed below to help yourself become more familiar with CRM and learn how to further implement it into your enterprise.
http://msdn.microsoft.com/en-us/library/aa496081.aspx