ServiceFlow SLA Management
Digital Fuel ServiceFlowTM manages of service level agreements (SLAs) — the business and contractual obligations that define the specific service levels and expectations between IT and their internal customers.
Features
- » Extract relevant data from heterogeneous systems. Digital Fuel ServiceFlow extracts data from multiple heterogeneous systems including systems monitoring, CRM, help desk, ERP, telco, data warehouses and others, to give a complete picture of service delivery against contractual obligations.
- » Model business processes without programming. Digital Fuel ServiceFlow lets IT model service pricing rules, and related business processes for each business unit, function, or even facility—without any programming.
- » Respond rapidly to business change. ServiceFlow is designed for flexibility, so that you can respond quickly as customer needs evolve. When service relationships change, you can easily capture those changes by using ServiceFlow’s visualization tool to modify performance measures, SLAs, alert thresholds, and customer dashboards.
- » Allocate costs accurately (“chargeback”). Many companies charge the cost of services back to individual departments or business units (a practice also known as “chargebacks”)—and struggle to gather, process, analyze, and report on the data that determines who is using what and how much. ServiceFlow can measure services by consumption, which means IT and internal customers can analyze service usage trends, identify top spenders, allocate costs to regions and business units, and manage invoices.
- » Improve service levels—and avoid breaches. ServiceFlow lets you easily configure automated alerts that let you know whenever selected performance measures reach a predefined threshold. This means that you can address potential problems before they impact your customers, leading to more satisfied customers and fewer costly SLA breaches.
- » Provide service usage forecasting. ServiceFlow supports data warehousing, so that your customers can build accurate usage forecasts based on historical trends. This capability will allow them to plan more effectively—and feel comfortable committing to longer-term service agreements.
- » Balance between in-sourced and outsourced services. If you are running a shared services environment, you can easily manage both your in-sourced and outsourced services in one environment, thereby giving all of the supported departments or business units a clear picture of the services and performance they’ve received as well as their specific usage of those services. Having all of this information at your fingertips also enables more informed decisions regarding the optimal mix of in-sourced versus outsourced services and resource allocation.
German,
Spanish
Supported Technologies
AIX,
HP/UX,
Solaris/Sun OS,
Linux,
Windows XP/2000/NT
Oracle
Web-Based (Browser)
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Pricing
Other
info@digitalfuel.com
650-524-2520
Pricing model based on license fee.
Additional Product Information