SoftExpert ITSM Suite
IT Service Management. SoftExpert ITSM Suite is a flexible and cost-effective solution empowering world-class IT service and management. Each module can stand alone or efficiently integrate with the others. SoftExpert ITSM Suite incorporates ITIL® and other widely adopted best practices framework, bringing together the best in management practices with the best in technology.
SoftExpert ITSM Suite allows organizations of all industry sectors and sizes to improve IT governance, optimize service levels, increase productivity and reduce related costs, supporting automation in such processes as: Incident and Problem Management; Configuration and Change Management; Projects and Services Management; IT Human Resource Management; Capacity and Availability Management.
Features
- » Provides a framework for defining and managing IT services.
- » Easy-to-use catalog service builder.
- » SLA (Service Level Agreement) Automation and Management.
- » Automates the full cycle of recording, classification, investigation and diagnose of incidents and problems.
- » IT Assets can be linked to incidents, problems and change requests trough configuration management.
- » Automates the process of recording, assessing and prioritization of change requests.
- » Manage and disseminate relevant information regarding changes.
French,
German,
Portuguese,
Romanian ,
Chinese,
Italian,
Spanish,
English
Supported Technologies
Software, Web-Based (Browser)
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Pricing
- Unspecified -
sales@softexpert.com
0800 723-9901
Additional Product Information
Full project management automation and support.