Neocase Software, Inc. Vendor Profile

55 Hawthorne Street
Suite 610
San Francisco, CA 94105
United States of America
web site
Year Founded: 2001
# of Employees: 25
Company Type: Privately Owned

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. Neocase empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service, Neocase CRM for Customer Relationship Management, and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include Air France, Renault-Nissan, L’Oreal, Brinks, Callidus Software, and International Decision Systems. Neocase award-winning solutions bring efficiency and profitability to SSCs and customer service departments through web self-service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

Software listed for this vendor:

Neocase Customer Service (CS)

SoftRank: 5.55

Customer Sales and Service

Customer Relationship Management (CRM)

Neocase CS brings efficiency and productivity to customer service operations through: collaborative case management, automated workflows, SLA management, web self-service, intelligent knowledge base, and executive dashboards.

Neocase Human Resources (HR)

SoftRank: 5.05

Human Resources

Human Resource Information Systems (HRIS)

Neocase HR is the premier case management solution to manage and optimize HR processes within a shared service center & HR call center. The solution empowers companies such as Air France-KLM and Renault-Nissan to achieve significant productivity improvements and costs savings in their HR...