Synthesys Call Flow is a software application that supports a conversation between a call centre agent and a customer. A call flow guides the agent by prompting with questions, providing information and capturing data. The call flow editor,allows non-technical staff to create callflows quickly and...
CallTracker is specially designed for use in service call centres and help desks, where calls often require follow up actions. In service call centres the initial telephone conversation is only the beginning of a sequence of events.