PhaseWare Inc. Vendor Profile

2220 Woodbridge Drive
McKinney, TX 75070
USA
web site
Year Founded: 2004
# of Employees: 10
Company Type: Privately Owned

PhaseWare Inc. is the developer and marketer of Tracker, Event Engine, Self Service Center and TechWeb help desk applications.

Software listed for this vendor:

SoftRank: 4.91
Customer Sales and Service Customer Relationship Management (CRM)

Event Engine is an incident management tool that works with Tracker to monitor data and activities such as escalation of issues, automated e-mail alerts and customer communication.

Business Software Selection
SoftRank: 4.91
Customer Sales and Service Help Desk

This is a secured web portal allowing customers and employees to log tickets, check ticket status, and search the knowledge base for self help.

Business Software Selection
SoftRank: 4.91
Customer Sales and Service Service Dispatch

Tech Web is a secure web portal through which your service technicians can use any of the PhaseWare products as if they were in the call center itself.

Business Software Selection
SoftRank: 5.41
Customer Sales and Service Help Desk

Tracker Tracker is a powerful, affordable customer-support and help-desk application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses...

Business Software Selection