PhaseWare Inc.
1700 Redbud Blvd.
Suite 120
McKinney, TX 75069
USA
web site
Year Founded: 2005
# of Employees: 10
Company Type: Privately Owned
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications.
Offer 24/7/365 customer support. Communicate with your customers through multiple channels.Never let another incident fall through the cracks.
Take control of your customer service process with PhaseWare.
PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.
• Centralize information on customers, incidents, and service level agreements.
• Automate alerts, tasks and escalations according to predetermined business rules.
• Harness customer self-service technology.
• Communicate by phone, email, chat, forums and more.
PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy.
Mobile.
On-Premise.
On-Demand.
Software listed for this vendor:
| SoftRank: 6.33 |
Customer Sales and Service  Customer Relationship Management (CRM) 
Event Engine is a business rule automation tool that works with Tracker/Tracker OnDemand to monitor data and automate activities such as escalation of issues, automated e-mail alerts and customer communication.
Event Engine sends automatic notifications on escalations, impending SLA violations,...
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| SoftRank: 6.33 |
| Customer Sales and Service Customer Relationship Management (CRM)
PhaseWare offers a Live Chat module that integrates with Tracker customer support software.
Today’s customer service environments require multiple support channels for operational efficiency, faster service cycle time, and customer engagement. Live Chat increases internal productivity and reduces... |
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| SoftRank: 6.83 |
| Customer Sales and Service Customer Relationship Management (CRM) 
This is a secured web portal allowing customers and employees to log tickets, check ticket status, and search the knowledge base for self help. This module includes forums, notices, downloads, and subscriptions.
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| SoftRank: 6.83 |
| Customer Sales and Service Customer Relationship Management (CRM) 
Tracker is a powerful, affordable customer service and customer support application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and...
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| SoftRank: 6.33 |
| Customer Sales and Service Customer Relationship Management (CRM)
Ticket management from your smart phone! |
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| SoftRank: 6.83 |
| Customer Sales and Service Customer Relationship Management (CRM) 
Tracker OnDemand offers the same great features as our Tracker application but delivered over the web. Incident management, customer information management, knowledge management, SLA management. All over any web browser.
Tracker is a powerful, affordable customer service and customer support...
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