PhaseWare Inc. Vendor Profile

Event Engine is an incident management tool that works with Tracker to monitor data and activities such as escalation of issues, automated e-mail alerts and customer communication.

This is a secured web portal allowing customers and employees to log tickets, check ticket status, and search the knowledge base for self help.

Tech Web is a secure web portal through which your service technicians can use any of the PhaseWare products as if they were in the call center itself.

Tracker is a powerful, affordable customer-support and help-desk application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses...