Telax
102-365 Evans Avenue
Etobicoke, Ontario M8Z 1K2
Canada
web site
Year Founded: 1999
Telax offers advanced call distribution (ACD), interactive voice response (IVR), call recording, advanced reporting and more. No investment in hardware, software or maintenance is required. Telax, a trusted call center partner since 1999, provides the systems and support so you can focus on your business.
Telax Hosted Call Center enables remote agents, disaster recovery, CRM integration and more. Perfect for small, medium and informal call centers.
Prior to founding Telax, our engineers designed and implemented next-generation call center solutions for top telecom, carrier and BPO organizations. In addition to advanced ACD and IVR developments, Telax founders were first movers in innovations like remote agents. Now, the Telax team is focused on providing the same advanced solutions to businesses with small and medium-sized call centers.
Our early clients in the telecom industry set high standards for the Telax Hosted Call Center. For telecom companies and their customers, reliability and voice quality are paramount, and they quickly became our cornerstones. Fast turnaround of any customization requests was also a key criterion. With a history in custom solutions, Telax delivered quick enhancements and client input became vital in our product development cycle. As a result, our clients developed a partner relationship with us.
As a partner, we take pride in the achievements of our clients. Providing the call center systems and support that enable our partners to achieve maximum results is the key to our success. One of our clients has grown from a tiny call center to an outsourcer with a market cap of over $250 million. Another client has grown from a telecom start-up to becoming NASDAQ listed, with 900,000 customers and $100 million in annual revenue! Telax provided the call center systems and support every step of the way, including today.
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